Refund policy

Online purchases

For orders placed on theamericanhats.com, you may request a return within 30 days of delivery. Eligible items must be unused, unworn, in original condition, with any original tags attached. Contact us at theamericanhats@gmail.com with your order number before sending an item back. After we receive and inspect it, we will refund eligible returns to the original payment method.

For a change-of-mind return within the United States, we can email you a return shipping label. Its cost will be deducted from your refund when the return is processed. For international returns, contact us for instructions; return shipping is the customer's responsibility unless we made an error or the item is defective.

In-store purchases

Purchases made in person at our mall location or markets are eligible for exchange or store credit within 30 days of purchase, with proof of purchase. Items must be unused, unworn, in original condition, with any original tags attached. We do not offer refunds for change of mind on in-store purchases.

Final sale and problems with an order

Sale items, gift cards, and correctly personalized or customized items are final sale for change-of-mind returns or exchanges. Plain, non-personalized items remain eligible under the rules above. If an item is defective, arrives damaged, or we made a mistake, please contact us as soon as possible with your order number and photos. We will help resolve the issue and cover return shipping when a return is needed for our error or a defect.

Purchases through Amazon, TikTok Shop, or another marketplace follow that platform's return process and applicable policies. For help, email theamericanhats@gmail.com.