Returns & Exchanges

We want you to feel confident shopping with The American Hats. Please contact us at theamericanhats@gmail.com with your order number before sending an item back.

Online orders

For orders placed on theamericanhats.com, request a return within 30 days of delivery. Items must be unused, unworn, in original condition, with any original tags attached. After inspection, eligible returns are refunded to the original payment method. Plain, non-personalized hats, including the Plain Santa Hat, are eligible.

For a change-of-mind return in the United States, we can email a return label and deduct its actual cost from the refund. For international returns, contact us for instructions; return shipping is the customer's responsibility unless the item is defective or we made an error.

Mall and market purchases

In-person purchases may be exchanged or receive store credit within 30 days of purchase with proof of purchase. Items must be unused, unworn, in original condition, with any original tags attached. We do not offer refunds for change of mind on in-person purchases.

Personalized items and problems

Correctly personalized or customized items are final sale for change of mind. Sale items and gift cards are also final sale. If an item is defective, damaged, or differs from what you ordered, contact us as soon as possible with photos and your order number. We will help resolve the issue and pay for return shipping when a return is needed because of our error or a defect.

Purchases on Amazon, TikTok Shop, or another marketplace follow that platform's return process and applicable policies. See our full refund policy or email theamericanhats@gmail.com for help.