Shipping policy

Order preparation and delivery

Shipping options, rates, and estimated transit times are shown at checkout for your address. Delivery depends on the carrier and service you choose, such as ground, priority, or express. Transit estimates begin after the order has been prepared and handed to the carrier; they are not a guaranteed delivery date from the day you order. We will send tracking information when your order ships.

Personalized or embroidered Santa Hats generally require 2–3 business days of preparation before shipping or pickup. Other orders are prepared as quickly as possible. If you need an item by a specific date, contact us before ordering so we can discuss availability and shipping options.

United States

We offer free U.S. shipping on orders of $125 or more. Available USPS services and their rates are shown at checkout; the free-shipping option is displayed when your order qualifies.

International orders

We ship to the international destinations available at checkout. Available USPS or DHL services, rates, and estimated transit times depend on the destination and are shown before you place the order. Customs processing can affect delivery. Import duties and taxes may be charged by the destination country; any amount not collected at checkout is the recipient's responsibility.

Pickup

Checkout currently offers free pickup at our Miramar Showroom. Please wait for the "Ready for pickup" notification before coming and coordinate your visit with us. Personalized items may take 2–3 business days to prepare even when a general pickup estimate is displayed at checkout. Pickup is not currently offered at Aventura Mall through online checkout.

Questions about an order? Email theamericanhats@gmail.com with your order number.